CASH ON DELIVERY TERMS AND CONDITIONS

 

All customers are hereby notified that as per the terms and conditions of COD, the courier company will not allow the customer to open the package before payment.

You, as a customer, have the right to return the package only after payment and acknowledgment of the delivery to the courier company.

If you want to return the package you will need to notify us after payment to the courier and then you will need to send us back the package at your own expense for return or exchange.

Please do not force the delivery person from the courier company to open the package before you make the payment as it is against the rules of the COD in Pakistan.

 

Return & Exchange Procedure

You can apply for an Exchange within 3 days of your purchase.

If you are not satisfied with your purchase, please return it to us within 3 days of your purchase, and we will gladly process an exchange maximum within 7-15 days of receiving the returned goods.
Items must be unworn, unwashed, undamaged and unused with all original tags attached for a return to be acceptable.

NOTE: Buyer will pay the return courier charges , if the suit is not defected

Exchange

The exchange depends on the availability of stock at that moment.
Items must be unworn, unwashed, undamaged and unused with all original tags attached for an exchange to be acceptable.
NOTE: Buyer pays the return courier charges. 
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
• Delivery Charges will not be refunded.
• 15% GST+FBR Tax and delivery charges will be deducted from total purchase value.

Exchange Procedure

To return the item(s) please follow the procedure below:
1. Take a picture of the defective part of the item
2. Pack the item back in the original packing
3. Email us the picture at hemlimestore@gmail.com of the defective part and let us know that you want to return or exchange.
5. We will give you the address to return the item
6. Go to your local courier and send us the package.
7. Once we receive the package we will process the exchange .
8. Note free of charge Exchange is only possible if there is a visible defect in the item other wise courier charges will apply.

    Disclaimer:

    All the suits displayed on the website are Master copies and are Master Replica.
    There can be a slight difference in Shade and color due to photographic lights used and the Display screen. Therefore 10% Difference in Color is always acceptable. However Suits can only be exchanged due to this reason, No refund will be entertained on this basis.

    Shipping policy

    At Hemlime, we offer fast and reliable shipping to our valued customers.

    All orders are usually delivered to your doorstep within 4-7 working days, although during sales, domestic orders may experience slight delays.
     
    We understand the importance of keeping you informed about your order, and so before dispatching any order, we will confirm it over the telephone call, email, or SMS.
     
    Please note that at this time we do not accept international orders.
     
    We strive to provide the best possible service to our customers and we hope that you are completely satisfied with your purchase and the shipping experience.

    Terms of Service for HEMLIME

    Last Updated: 19-01-24

    Welcome to Hemlime!
    We are excited to have you as our valued customer. Please read these Terms of Service carefully before using our website or making a purchase. By accessing or using our services, you agree to be bound by these terms. If you do not agree to all the terms and conditions, please refrain from using our website.

    1. Acceptance of Terms By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

    2. Products and Pricing a. We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions, colors, or other content are accurate, complete, reliable, current, or error-free. b . Our dresses are high-quality replicas, priced reasonably to reflect the difference between the original brand and our product, but rest assured, the product will match the description provided. c . Prices are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product at any time.

    3. Ordering and Payment a. By placing an order, you agree to provide accurate and complete information for all purchases made on our website. b. We accept various payment methods. You agree to pay all charges incurred by you or any users of your account, and credit card or other payment mechanisms at the prices in effect when such charges are incurred.

    4. Shipping and Delivery a. We aim to process and ship orders promptly. However, delivery times may vary and are not guaranteed. b. Shipping costs and estimated delivery times are provided at checkout. Additional charges may apply for expedited shipping.

    5. Returns and Exchanges a. Our return and exchange policy is outlined on our website. Please review this policy before making a purchase. b. To initiate a return or exchange, please follow the instructions provided on our website.

    6. Privacy Policy a. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms outlined in our Privacy Policy.

    7. Changes to Terms of Service a. We reserve the right to update or modify these Terms of Service at any time. The date of the latest revision will be indicated at the top of this page.

    By using our website, you agree to these Terms of Service. If you have any questions or concerns, please contact us at hemlimestore@gmail.com.

    Thank you for shopping at HEMLIME!

     

    PRIVACY POLICY

    Hemlime is committed to ensuring that your personal information is used properly and is kept securely. This Privacy Policy explains how we will collect and use your personal information through our website [www.hemlime.com]. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information. We will not sell or redistribute your information to anyone.

    What personal information do we collect from the people that visit our website?

    When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, contact number, mailing address, credit card information or other details to help you with your experience.

    When do we collect information?

    We collect information from you when you register on our site, place an order, subscribe to updates, leave a message on Customer Service, or enter information on our site.

    Use and storage of your personal information.

    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
    1.  To be able to contact you in the event of any problem with the delivery of your items
    2.  To process orders and to send information and updates pertaining to orders
    3.  To be able to send text message notifications of delivery status
    4.  To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
    5.  To allow us to better service you in responding to your customer service requests
    6.  To quickly process your transactions
    7.  To ask for ratings and reviews of services or products
      We will only keep your information for as long as necessary to carry out our services to you or for as long as we are required by law. After this, your personal information will be deleted. Rest assured, your personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link.

      COOKIES

      We also use non-personal data such as third-party cookies to collect statistics to enhance and simplify your visit. A cookie is a piece of information that is held on the hard drive of your computer which records how you have used a website. Cookies make it easier for you to log on and use the Website during future visits.
      The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

      YOUR RIGHTS

      You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

      Information We Collect

      • Personal information, such as your name, email address, and any other information you provide to us through our website or through other means of communication.
      • Technical information, such as your IP address, browser type, and device information.
      • Usage information, such as information about how you interact with our website, including pages visited and links clicked.

      How We Use Your Information

      • To provide you with the services and information you request from us.
      • To improve our website and the services we offer.
      • To send you promotional materials and other information that may be of interest to you.
      • To contact you for feedback or to inform you about changes to our services.

      Your Options

      • You have the right to request access to, and correction of, your personal information.
      • You can unsubscribe from receiving promotional emails by clicking the unsubscribe link in the email.
      • You can request that we stop using your personal information by contacting us.
      • You can request that we delete your personal information by contacting us.

      Security

      We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

      Changes to This Privacy Policy

      We may update this Privacy Policy from time to time. If we make any changes, we will post the updated policy on our website and update the date at the top of this page.

      Contact Us

      If you have any questions or concerns about our Privacy Policy, please contact us by email or our given contact number.

      This Privacy Policy was last updated on 19-01-2024.